Our weekly day care membership offers numerous benefits for you and your dog, providing a consistent routine where your dog enjoys social interaction, play, and personalised care—just like home. Regular attendance promotes stability, reduces anxiety, and reinforces positive behaviour for your dog’s well-being. Membership Benefits: Fixed Weekly Rate: £25 per day, paid monthly in advance, guaranteeing your dog’s spot and ensuring consistent care. Flexible Scheduling: Reschedule days within a 2-week window (subject to availability) with at least 5 days’ notice. Holidays on Us: No charges during our three annual closure weeks (April, September, and Christmas week). If we remain open at Christmas due to demand, holiday surcharges apply. Extra Days When Needed: Add occasional day care days for £25 per day, subject to availability. Familiar Friends: Your dog will be part of a consistent group of friendly companions, creating a calm and secure environment for building friendships. Bank Holiday Care: Rescheduling Flexibility: Move your regular day care day to another day within a 2-week window if it falls on a bank holiday (subject to availability). Holiday Surcharges: Christmas Day, Boxing Day, New Year’s Day: 100% surcharge. All other bank holidays: 50% surcharge. Exclusive Boarding Perks: As a member, enjoy priority access to our boarding service, which can be booked up to a year in advance, ensuring your dog has a familiar, secure place to stay. Hassle-Free Payments: Monthly payments in advance make booking simple and secure, eliminating the need for daily or weekly payments and ensuring peace of mind.

We’d love to welcome your furry friend to our peaceful and cosy home! Our goal is to create a safe, happy, and relaxed environment for all our guests. To ensure a perfect match, please review the following criteria: Health and Safety Up-to-Date Vaccinations: All dogs must be fully vaccinated, including kennel cough. Parasite Prevention: Routine flea and worm treatments are required to maintain a clean and comfortable space. Size, Neutering, and Energy Levels Small to Medium Dogs (Up to 30 kg): Our home is best suited to dogs under 30 kg with a calm, gentle nature. Neutered Dogs: We welcome neutered dogs to maintain a harmonious group dynamic. Energy Levels: Low to moderate energy dogs thrive here. Higher-energy dogs are welcome if they can regulate their behaviour during calm periods. Behaviour and Training Friendly and Sociable: Dogs who enjoy the company of people and other dogs fit in best. Well-Mannered: Polite dogs that aren’t prone to excessive barking or rough play help maintain harmony. Play Style Compatibility: Gentle play, chase, and sniff-and-explore activities are ideal. Rough or overly intense play isn’t a good match for our group. Basic Training: Dogs who respond to commands like come, sit, and stay tend to settle in quickly. House-Trained: All dogs must be fully house-trained and comfortable in a home setting. Safe Interactions: We cannot accommodate dogs that display aggression, dominance, or resource-guarding behaviours. Home Adaptability Comfortable with Stairs and Hard Floors: Our home has stairs and hard flooring, so dogs should navigate these with ease. Car Journeys: Daily trips to the park require dogs to be comfortable in the car and able to enter/exit independently (especially those over 15 kg). A Calm, Stress-Free Environment We offer a low-stress, relaxed atmosphere for our guests. If your dog enjoys a peaceful setting with friendly companions, they’ll feel right at home. Dogs prone to high anxiety, excessive excitement, or reactivity may be better suited to an alternative environment.

At Wagging Trails, we prioritise your dog’s happiness and well-being. Our thorough introduction process ensures your dog feels comfortable and has a positive experience with us. Meet-and-Greet We begin with a complimentary session at a neutral location, such as a privately rented dog park. This relaxed setting allows us to: Assess your dog’s compatibility with our resident dogs. Discuss their needs and answer your questions. To maintain a calm atmosphere, we do not host meet-and-greets at our home. However, you can view photos of our home on our Home Tour page and social media. Settling-In Period All new day care dogs go through a trial period of 6–8 sessions (approximately 3–4 weeks, depending on attendance). This allows us to: Observe your dog’s behaviour and compatibility with the group. Help them adjust to our routine. Settling-In Includes: Complimentary Session (3–4 hours): A gentle introduction to our home and group environment. 4–6 Full Day Care Sessions: To build confidence, settle into our routine, and enjoy positive group interactions. If day care isn’t the right fit for your dog, we’ll share our observations and discuss alternative options that better suit their needs. Trial Sleepover (For Boarding) For day care members needing boarding, we arrange a trial sleepover before their first overnight stay to: Ensure your dog is comfortable staying overnight in our home. Familiarise them with our environment. Standard fees apply for the trial sleepover. Once completed, your dog will be welcome to stay with us for future bookings. Full Day Care and Boarding Once your dog has completed the settling-in period, they can join us regularly as part of our day care membership and enjoy exclusive boarding when needed. This structure creates a smooth, relaxed experience, helping your dog feel part of a close-knit, happy group.

Yes, we offer a convenient pick-up and drop-off service for day care and boarding clients. Availability: This service is subject to availability and aligns with our daily trips to and from the dog park. Timing: Pick-Up: Between 8:30 am and 9:30 am on our way to the dog park. Drop-Off: Between 3:30 pm and 4:30 pm on our way back. Cost: Charged at 45p per mile, based on the round-trip distance from Little Plumstead (up to 2.5 miles one-way). For locations beyond 2.5 miles, transport may be available by prior arrangement, with additional fees. This service provides added convenience for busy clients while ensuring your dog arrives safely and enjoys their time with us.

Opening Hours Regular Day Care: Monday to Friday, 7:00 am to 6:00 pm. Drop-Off: Between 7:00 am and 9:00 am. Pick-Up: Between 4:00 pm and 6:00 pm. Overnight Boarding: Available 7 days a week for day care members only. Drop-Off: 7:00 am to 9:00 am on the first day. Pick-Up: 7:00 am to 9:00 am on the final day. Later pick-up (4:00 pm to 6:00 pm) incurs a day care fee. Transport Service Pick-Up: Between 8:30 am and 9:30 am (on our way to the dog park). Drop-Off: Between 3:30 pm and 4:30 pm (on our way back). Cost: Charged at 45p per mile (up to 2.5 miles one-way). Transport beyond 2.5 miles may be available by special arrangement with additional fees. Transport is subject to availability and aligns with our daily routine, so custom timings or multiple trips are not possible. Booking Policies Day Care Membership: Spots are secured on a monthly basis and include priority booking for exclusive overnight boarding. Regular members can book up to one year in advance for both day care and boarding. Waitlist: If your preferred dates aren’t available, we’ll add you to our waitlist and notify you as soon as a spot becomes free. Payment Terms Day Care Membership: Invoiced monthly, with automatic payment 28 days before the first scheduled session of the month. Overnight Boarding (for Members): A 50% deposit is required to secure your booking. The remaining balance is automatically debited 28 days before your dog’s stay. Important: Please ensure sufficient funds are available to confirm your booking and avoid disruptions. Bank Holidays and Late Pick-Up Bank Holidays: Open most bank holidays. Surcharges: Christmas Day, Boxing Day, and New Year’s Day: 100% surcharge. Other bank holidays: 50% surcharge. Late Pick-Up Policy: Grace Period: Until 6:15 pm. Out-of-Hours Fee: £10 per 15 minutes after 6:15 pm. Final Cut-Off: Dogs not collected by 7:00 pm will stay overnight, and an additional boarding fee (£35) applies.

At Wagging Trails, we prioritise your dog’s comfort, safety, and well-being during their time with us. Here’s everything you need to know about their care: What to Bring: To help your dog feel at home, please bring: Harness or Collar: A sturdy, well-fitting harness is required for safe car travel and walking. Food: Please provide enough for their entire stay, along with clear feeding instructions. (Meals are only given at set times—see Feeding Policy.) Medications or Supplements: Clearly label all medications and provide detailed instructions for administration. Comfort Items (Optional): Familiar bedding, blankets, or a favourite toy can help your dog settle in. For day care, only essential items like a harness, medications (if needed), and food (if medically required) should be provided. Feeding Policy: Day Care Dogs: Meals are not provided during day care hours unless required for a vet-advised medical reason. Please ensure your dog eats before arriving and will have their next meal at home after day care. Boarding Dogs: Owner-provided meals are given before and after day care, no earlier than 6:30 am and no later than 6:30 pm if fed twice daily. If your dog is only fed once per day, please specify. We provide fresh water at all times and plenty of treats throughout the day. Where Your Dog Will Sleep (Boarding Only): We aim to replicate your dog’s sleeping preferences: Dogs have their own designated sleeping areas for a restful night. They can sleep in open crates, their own beds, or even in our bedroom on their own bed for added comfort. Familiar bedding or blankets from home are encouraged to help your dog feel secure. During the day, your dog can relax in cosy dog beds, open crates, or on the sofa if that’s what they’re used to. Medication Administration: We can safely administer veterinarian-prescribed medications. Please ensure: Medications are clearly labelled with the name, dosage, and frequency. Detailed instructions are provided. We administer medications on time and as instructed and will monitor your dog to ensure they tolerate them well. Illness or Injury: If your dog becomes unwell or injured, we will: Contact you immediately, or your emergency contact if you’re unavailable. Seek veterinary care from your nominated vet or Rackheath Vets, depending on the urgency. Keep you updated as soon as it’s safe to do so. Before their stay, please inform your veterinarian that Wagging Trails cares for your dog and authorise any necessary treatment. What We Provide: We supply: Fresh water and food/water bowls (unless a slow feeder is required). Poo bags and crates for rest periods, if needed. Plenty of treats throughout the day to ensure all dogs feel included. Your dog will also enjoy plenty of love, attention, and a structured routine to ensure they feel secure and happy.

Your dog’s safety and comfort are our top priorities. We avoid dog park visits in dangerous or uncomfortable weather conditions, including: Extreme heat or cold Heavy rain or snow Thunderstorms On these days, we provide fun and engaging indoor activities to keep your dog stimulated and happy, such as: Interactive toys and feeding puzzles Indoor playtime with us Cosy relaxation in a comfortable space with fresh water always available While your dog may miss their usual outdoor adventures, their well-being comes first. We monitor the weather closely and will resume park visits as soon as conditions are safe and enjoyable for everyone.

Yes, all dogs staying with us must wear one of our collars, along with our identity tags and a tracker, in line with our licensing requirements. This ensures the safety and security of all our guests. We understand you may have specific preferences for your dog’s collar and tracker, but using ours helps us quickly identify and locate your dog in case of an emergency. If your dog isn’t used to wearing a collar, please let us know in advance. We’ll happily provide advice and work with you to help your dog get comfortable wearing one before their stay.

We understand that plans can change and appreciate as much notice as possible to ensure fairness for all clients. Below are our cancellation policies: Home Boarding: Less than 7 days’ notice: 100% of the booking fee applies. 7–14 days’ notice: 75% of the booking fee applies. 14–21 days’ notice: 50% of the booking fee applies. 21–28 days’ notice: 25% of the booking fee applies. More than 28 days’ notice: Full refund. Dog Day Care Membership: Single Session Changes: A minimum of 5 days’ notice is required to cancel or move a regular day care session to another day within the same week (subject to availability). Monthly Cancellations: To cancel your monthly membership, please provide at least 5 days’ notice before the first scheduled session of the next month.

We are fully insured to ensure peace of mind for you and your dog. Our insurance includes: Public Liability Insurance: Protects you and your dog in the unlikely event of our negligence. Care, Custody & Control Insurance: Covers up to £100,000 for accidental loss, injury, or illness to dogs in our care, with up to £25,000 per dog. Our commitment to comprehensive insurance reflects our dedication to providing a safe and secure environment for all dogs.

We’re here to help! If you have any questions that aren’t covered in our FAQ section, feel free to get in touch—we’ll respond as soon as possible. You can contact us via: Phone/WhatsApp: 07396 700204 Email: sam@waggingtrails.co.uk Or our socials: Facebook or Instagram Whether you’re curious about our services, routines, or anything else, don’t hesitate to reach out. We’re always happy to assist!